Delivery & Return

Shipping Policies

All orders are shipped from the Ren design studio in Mersin, Turkey. We are a small company and do not ship daily, please bare this in mind when placing your order! If you would like your order by a specific date please get in touch.

Current lead time of made- to-order items are 15 business days.

All items ship with DHL Express for free. It may take 3-5 business days for delivery depending on your location. (It may take 7 days for Australia,USA and Canada). Please note that we cannot guarantee delivery dates.

Please ensure you provide us your PHONE NUMBER and POSTAL CODE correctly at checkout and control your shipping address in order to make your delivery easier and faster. We are not responsible for items not received due to an incorrect address.

Please consider;

  • Duty/Import taxes are the responsibility of the customer.
  • We do not refund for lost or stolen packages.
  • There might be slight delays due to pandemic, customs procedures and/or holidays.
  • Standard shipping does NOT include insurance.
  • Free shipment is not valid for discounted items.

Returns and Exchange

We do not provide refund for cash. Please remember that our all garments are handcrafted and mostly made-to-order. If you have any major problems with your purchase, we gladly offer returns for store credit.

  • If you have received damaged package, please contact us.
  • We only accept the cancellation within the day you give order.