DISTANCE SALES CONTRACT
1.SUBJECT OF THE AGREEMENT
This Distance Sales Contract (“Contract”) is entered into between (https://www.atolyeren.com) (referred to as “Seller,” “we,” or “us”) and the customer (referred to as “Buyer,” “you,” or “customer”) for the purchase of goods through our ecommerce website (“https://www.atolyeren.com”)
2.PARTIES
2.1. Seller Information:
Name: ATOLYE REN GÖZDE KARATEKİN BENT
Adress: Kırmızıtoprak Mh. Porsuk Bulvarı. Nilay Sk. No:11/A-B 26020 Odunpazarı / Eskişehir
Contact Information: hello@atolyeren.com
2.2. Buyer Information:
Name surname / Title:
Delivery Address:
Telephone:
E-mail:
IP address:
3.PRODUCTS
3.1. The BUYER acknowledges and declares that they have read and become knowledgeable about the main characteristics of the purchased product, the sales price including all taxes, the payment method, and the delivery method related to the product, and gives the necessary approval in writing by making a purchase on the website. The BUYER acknowledges and declares that they have received all the information that the SELLER is required to provide according to the Distance Sales Agreement before entering into the agreement.
3.2. The SELLER guarantees that the specifications and quality of the product purchased by the BUYER are the same as the product mentioned on the SELLER’s website at https://www.atolyeren.com and the invoice that will be delivered to the BUYER upon purchase. After the sale of the product, the summary of the order and the provisions of the sales contract are sent to the BUYER’s email address. If there are any additional costs for shipping and delivery, the details are indicated on the payment screen of the website and subsequently sent via email to the buyer.
- PAYMENTS
4.1. In order to make the payment for the desired product, the BUYER must complete the sections regarding the credit card information accurately and without any errors on the payment screen. In the event that the payment is not completed or canceled by the bank, the SELLER has the unilateral right to terminate the contract and is not obligated to deliver the product after this point.
- DELIVERY OF THE PRODUCT
5.1. The maximum delivery time for the purchased product to be delivered to the BUYER is 30 (thirty) days and cannot exceed 30 (thirty) days. If, for any reason, the product cannot be delivered within the specified time, the SELLER is obliged to inform the BUYER without delay.
5.2. The products subject to the Distance Sales Agreement are delivered to the BUYER personally or to the person authorized by the BUYER to receive the product, taking into account the physical distance between the addresses of the BUYER and the SELLER, and within a maximum of 30 days.
5.3. The BUYER is solely responsible for any damage and expenses arising from the failure to receive the product by the person designated/approved by the BUYER at the delivery address, and no liability can be attributed to the SELLER. If the delivery is made to the address specified in the purchase form by the BUYER, the delivery is deemed to have been properly executed, and the SELLER is deemed to have fulfilled their obligation to deliver the product undamaged and with due care.
5.4. The BUYER is obliged to inspect the product upon receipt and immediately contact the SELLER via the contact information provided by the SELLER’s website in case of any damage, error, or deficiency in the product. Otherwise, the responsibility lies with the BUYER. In the absence of a damage report, it is assumed that the product was delivered without any damage, and feedback or return requests related to damages will not be accepted.
- RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1. The BUYER declares electronically that they have read and understood the basic characteristics of the product, the sales price, the payment method, and the information and timeframe regarding delivery on the SELLER’s website, and that they accept and approve this information.
6.2. The SELLER is responsible for ensuring that the product they dispatch is the same as the product specified in the BUYER’s order form and for delivering the product to the BUYER along with the invoice.
6.3. If it becomes impossible to deliver the products covered by the contract, the SELLER notifies the BUYER within the performance period specified in the contract and refunds the product price to the BUYER.
6.4. It is necessary to confirm the pre-information form electronically for the delivery of the products. In the event of non-payment of the product price or cancellation by the bank, the SELLER is released from the obligation to fulfill their responsibilities.
6.5. If the relevant bank or financial institution refuses to pay the product price to the SELLER due to unauthorized or illegal use of the credit card, the BUYER is obliged to return the delivered product to the SELLER in its entirety within a maximum of 3 (three) days from the delivery date.
- OBLIGATIONS IN CASE OF EXERCISING THE RIGHT OF WITHDRAWAL
7.1. The BUYER may return any purchased product within 14 days from the date of delivery, without having to provide any reason, under the right of withdrawal, and can submit the return request to the SELLER as specified in the “Exchange & Return Policy”. In order to exercise the right of withdrawal, the product must be unused and undamaged.
7.2. In order for the product to be returned, the BUYER must submit their request in writing and via email to the SELLER within 14 days after receiving the product, indicating the intention to return the product.
7.3. In the event of exercising the right of withdrawal, the product price is refunded to the BUYER, provided that the payment method used for the original purchase is followed. If the payment was made by credit card and is canceled, the product price is refunded to the bank within 14 days from the date of cancellation.
7.4. If the returned product is not eligible for the right of withdrawal, the product is returned to the BUYER’s address without any additional payment, and no refund is made.
- RETURN AND EXCHANGE CONDITIONS
8.1. The product must be returned to the designated return address specified by Atolye Ren, provided that it is unused and undamaged, both itself and its original packaging.
8.2. If the product to be returned has been invoiced to a company, you will be requested to prepare a return invoice and send it along with the return package. Company returns without a return invoice will not be accepted.
8.3. If the returned product is not in its original packaging, the original packaging is damaged, and/or the carrier’s invoice is not present on the package, the product will not be accepted for return by the SELLER. In the event that the product sent to the SELLER is damaged or incomplete, the product will be returned to the BUYER, provided that the shipping cost is borne by the BUYER.
8.4. Products that have lost their purpose of use and are not suitable for return and/or products that are not in resalable condition cannot be returned.
8.5. If the product meets the conditions, terms, and return policies specified in this Agreement and its return is accepted, the price of the returned product will be refunded to the buyer using the original payment method. If the returned product does not comply with the return policy’s conditions, the product will be returned to the same address without any additional payment.
8.6. After your request for product exchange and the desired replacement product have been submitted to the SELLER, the product will be inspected by the SELLER, and the stock status regarding your exchange request will be reviewed. If the product exchange is approved and both products are of the same price, the product exchange will be made without any additional charge. If there is a price difference between the returned product and the replacement product, the BUYER is responsible for covering this price difference. If the product is not available in stock, a refund will be made using the same payment method as described in the return policy.
9.EFFECTIVENESS
The Buyer’s engagement in shopping on the website and/or registering as a member implies that they have read and accepted all the provisions stated in this Agreement. This Agreement is concluded and becomes effective mutually at the moment the Buyer makes a purchase on the website and/or becomes a member.
10.DISPUTE RESOLUTION
In case of any disputes arising from this Agreement, complaints and objections will be submitted to the Consumer Problems Arbitration Committee or the Consumer Court at the consumer’s place of residence or where the consumer transaction is conducted, within the monetary limits specified in the relevant law.